Things to Know – UniSource Energy Services

Meeting Demand for New Homes

Tue, 09 Sep 2025 16:29:25 +0000

UniSource is helping to satisfy steady housing demand in Northern Arizona communities, fueling positive economic impacts. Our company and contract crews are responding to increased requests for new natural gas service connections, especially in Prescott, Prescott Valley and Flagstaff. We’re on track to install more meters than last year, extending an upward trend since 2020. Last year, 1,333…

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Branching Out: Why Trees and Power Lines Don’t Mix

Tue, 09 Sep 2025 16:27:06 +0000

Having a pretty and tidy yard feels great. But beyond making the neighbors green with envy, trimming your trees and managing vegetation can help prevent power outages, fires, and other stressful situations. Even in our dry desert climate, trees can go rogue, growing tall and wild. And when they get too cozy with power lines or electrical equipment? That’s when the drama starts. Think: branches…

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Reducing wildfire risks with system upgrades, new measures

Fri, 09 May 2025 23:04:59 +0000

Year-round inspections, repairs and upgrades to our energy grid are among the wildfire mitigation measures we use to ensure safe, effective operations. “Safety is our highest priority and we have multiple measures in place to reduce the risk that wildfires might present to the public, while maintaining reliable service for our customers,” said Larry Robinson, Director of Engineering.

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Top-Tier Service with 99.9 Percent Reliability

Fri, 09 May 2025 21:22:16 +0000

UniSource Energy Services achieved top-quartile reliability scores when compared to other energy providers across the nation. Our metrics are based on the System Average Interruption Duration Index (SAIDI), which represents the average length of time a customer is without service due to weather, maintenance, equipment failure and other factors. In 2024, the average UniSource customer was…

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Forklift-Caused Power Outage Serves as Cautionary Tale for Work Projects

Fri, 14 Mar 2025 15:57:22 +0000

A power outage caused by a forklift serves as a cautionary tale about the potential hazards of working near power lines. In Kingman, more than 2,100 customers lost power for about six hours last summer when a forklift dragged down an overhead power line. The incident occurred as a contractor installed grandstands for the Route 66 Street Drags, a popular one-eighth of a mile race down Andy…

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UniSource Maintains 100% Natural Gas Service Reliability in 2024

Fri, 14 Mar 2025 15:53:53 +0000

UniSource gas customers did not experience any service outages last year, despite extreme winter weather and other challenges. This achievement was no accident. It’s the product of a culture of safety, forward thinking, and a commitment to our communities. With more than 4,400 miles of pipeline serving 170,000 people, our team works proactively to keep the system running smoothly…

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Natural Gas Safety Tips

Thu, 02 Jan 2025 17:48:33 +0000

Since most of our homes are heated with natural gas-fired furnaces, it’s a good idea to review safety guidelines. Natural gas is a safe, reliable and affordable energy source when your appliances and systems are properly maintained. Natural gas leaks can be detected using your senses: If you detect a gas leak, take immediate action: Carbon monoxide is a colorless, odorless…

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Training for First Responders on Gas and Electricity

Mon, 07 Oct 2024 16:25:43 +0000

A gardener hits a gas line when removing a tree stump. A tall construction truck runs into an overhead electric line. A fire breaks out at a trailer park served by gas. In all of these real-life cases, firefighters or police officers were the first to arrive. That’s why UniSource employees regularly train first responders on handling gas or electric emergencies. One summer morning found…

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Supporting Veterans and Patriotism in our Communities

Mon, 07 Oct 2024 16:18:50 +0000

While Veterans Day will be recognized Nov. 11, UniSource provides year-round support for veterans and U.S. flag displays in communities across Arizona. Here are three recent examples of how our donations and volunteer efforts pay respect to those who serve. On Sept. 11, UniSource employees spent the day of reflection helping to coordinate the raising of new U.S. flags in Flagstaff.

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Celebrating a Perfect Score on Gas Audit

Mon, 07 Oct 2024 16:13:38 +0000

UniSource’s gas teams earned a perfect score on this year’s state safety audit, highlighting our commitment to deliver secure, reliable energy to warm homes and businesses throughout Arizona. The state Office of Pipeline Safety reported zero findings during an exhaustive audit of records and gas facilities completed earlier this year. The division of the Arizona Corporation Commission annually…

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