Customer Care – UniSource Energy Services

Give a Little, Make a Big Difference

Fri, 14 Mar 2025 16:02:22 +0000

What if a few cents each month could help ease energy costs for neighbors who might need a little extra support? UniSource Energy Services customers can round up their bill each month for our Warm Spirit program. That spare change can help low-income customers cover their energy costs, particularly in the face of rising prices for goods and housing. Hundreds of customers stepped up to help…

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Customers Share How Budget Billing Helps Them Stay on Track

Fri, 14 Mar 2025 15:48:59 +0000

Many of us love the freedom of summer. It’s time to enjoy a dip in the pool or lake, spend time with children when they are out of school, or cool down indoors with a relaxing book or hobby. One downside: Hotter temperatures go hand-in-hand with higher electric bills. But energy bills can be more stable, regardless of the weather. Customers can enroll in Budget Billing to provide more…

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New HVAC System Improves Quality of Life for Kingman Family

Thu, 02 Jan 2025 17:45:53 +0000

The Thompson family endured sweltering summer heat in their Kingman home since their central HVAC system broke three and a half years ago. Temperatures in their doublewide manufactured home rose to the 90s with only window units to cool the house. In the winter, they relied on the fireplace and space heaters for warmth. There was no money to fix the HVAC system. Circumstances changed this past…

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UniSource Provides Bill Assistance for Vulnerable Customers

Thu, 02 Jan 2025 17:37:01 +0000

Ninety low-income customers in Lake Havasu City received $100 vouchers to help with utility bill relief over the holiday season, courtesy of UniSource Energy Services in partnership with community organizations. UniSource donated $10,000 to fund the effort. The vouchers were distributed by the Havasu Community Health Foundation Food Bank, along with gifts and food boxes, in advance of the…

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UniSource Partners with Wildfire to Support Heat Relief Initiative

Wed, 07 Aug 2024 18:39:41 +0000

Extreme heat can be deadly. In 2023, the Phoenix area alone experienced a staggering 645 heat-related deaths, a 52 percent increase from the prior year and the most ever recorded, according to the Maricopa County medical examiner. The agency’s 2023 study found about 85 percent of the indoor heat related deaths were attributed in part to a lack of proper cooling, often because of a non-functioning…

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FAQs: How We’re Supporting Customers in the Summer Heat

Wed, 07 Aug 2024 18:37:13 +0000

UniSource is well prepared to manage the ongoing impact of triple digit temperatures, including increased air conditioning use and higher energy demand. Through proactive long-term planning, maintenance and upgrades to our local energy grid, we have sufficient resources, supplies, purchase agreements and a diverse energy mix to meet customers’ needs, even during extreme heat.

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UniSource Nogales Payment Counter Closing July 31

Mon, 24 Jun 2024 23:13:02 +0000

Tucson, Ariz. – UniSource Energy Services will be closing our walk-up payment counter at 1741 N. Grand Avenue on July 31. This change will help us focus our resources on safe, reliable and affordable service and faster, more efficient customer support, particularly as customer traffic at the payment counter has declined by about 85 percent over the past several years. As part of an agreement…

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Bill Credit for Some Time-of-Use and Demand Customers

Fri, 12 Apr 2024 13:00:46 +0000

UniSource Energy Services is providing a credit to customers who may have been impacted by a billing error that affected some users of time-of-use (TOU), demand and demand time-of-use pricing plans. After a recent upgrade, the software we use to log energy use occasionally applied off-peak usage to on-peak periods to some customers’ bills by mistake. This happened for seven weeks…

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Meet a Customer Who Benefits from Paying the Same Bill Amount Each Month

Thu, 11 Apr 2024 16:47:40 +0000

Many customers pay higher electric or gas bills, depending on the season, but you don’t have to. UniSource’s Budget Billing program lets you make the same monthly payment year round so you don’t have to sweat unanticipated expenses. Budget Billing divides the cost of your estimated annual usage into 12 equal payments, with periodic adjustments if your usage varies. One customer shares why she…

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New Customer Service Options Now Available

Mon, 14 Aug 2023 21:58:01 +0000

New features are available to customers calling our Customer Care Center while we modernize our call center phone system over the next several years to offer more user-friendly features and services to serve you better. One of the first things you’ll likely notice are new greeting prompts through our new Interactive Virtual Response (IVR) system, designed to help you reach the right person or…

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